Jan 07, 2018 Not all apps provide for settings to change their sounds. You can also go to SettingsNotifications, then select the app in question. There should be a switch to turn sounds off/on, and if there is an ability to change the sound there, it can be done there, otherwise it would be within the app itself if allowed. Dec 27, 2014 Changing your notification sound can be done in a number of ways. Android has built-in tools to handle the setting, which we’ll be showing you today, or you can install one of many apps.
Desktop, email, and mobile push notifications notify you of activity in Mattermost. When you join a team, Mattermost will notify you of messages directed at you, including when someone:
Desktop Notifications¶
Desktop notifications are pop-ups that appear in the corner of your main monitor when using Chrome, Firefox, Edge, Safari, or the Mattermost Desktop app. Java for macos 2017-001 can t be installed. You can change the default preference to trigger desktop notifications for all messages sent in channels you’re a member of, or turn them off entirely.
Not getting a desktop notification? See our FAQ to view the desktop notification flow chart and see what other factors influence if a notification should be triggered.
Tip
Configure desktop notification sounds in Account Settings > Notifications > Desktop notifications > Notification sounds.
Email Notifications¶
By default, you’ll get email notifications if you’re not actively using Mattermost. You can change the default preference for email notifications to turn them off entirely.
Messages in email notifications can be opened in the Mattermost Desktop App, Mobile App or in your browser:
Not getting an email notification? See our FAQ to view the email notification flow chart and see what other factors influence if a notification should be triggered.
Mobile Push Notifications¶
Mobile push notifications appear on the lock screen of your mobile device if the Mattermost Android or iOS app is installed. By default, these notifications are triggered when you’re not actively using Mattermost, but this is configurable. You can also change the default preference to trigger push notifications for all messages sent in channels you’re a member of, or turn them off entirely.
Not getting a push notification? See our FAQ to view the email notification flow chart and see what other factors influence if a notification should be triggered.
Tip
Learn more about how Mattermost detects your status as Online, Away or Offlinehere.
Browser Tab Notifications¶
If Mattermost is open in a browser tab, the favicon updates to notify you of unread messages (*) and a count of mentions or Direct Messages. Browser tab notifications are available on Chrome, Edge, Firefox, Safari.
Muting a Channel¶
Channels in the sidebar are bold when there are unread messages in the channel and show a badge count if you are mentioned specifically.
When you mute a channel, you do not receive any notifications (desktop, email, or push) for any mentions (whether they are channel-wide or directed at you). However, if you are mentioned while the channel is muted, the mention badge will be displayed in the sidebar with the channel displaying at reduced opacity.
To mute a channel, click on the channel name and select Mute Channel. To unmute it, click on the channel name and select Unmute Channel.
Tip
Mentions are triggered by selected keywords. Learn more about mentioning teammates.
Ignoring Mentions¶
To turn off notifications for channel-wide mentions for @channel, @here, and @all, navigate to Notification Preferences > Ignore mentions for @channel, @here and @all. Choose Edit, select On, and then select Save.
When this setting is on you will still receive notifications for direct mentions.
Note: If you have muted a channel and also enabled Ignore mentions for @channel, @here and @all then you will not receive any notifications (whether they’re direct or channel-wide). However, if you are directly mentioned in the muted channel a badge counter will be displayed in the sidebar.
You can also view the notifications flow charts for more information about notification behavior in Mattermost.
Having trouble with Slack notifications? This article will help you troubleshoot common issues.
⚠️ Stuck badge notifications
A ghost or phantom notification that won’t go away.
You’re expecting a notification but nothing comes through.
⚠️ Delayed notifications
When your notifications show up slower
than expected.
A notification comes through but you don't hear a sound.
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